Refund policy

Return & Refund Policy

Last updated: August 19, 2025

We make small-batch, tallow-based skincare with minimal ingredients. Because these are personal-care items, we keep returns limited for safety and quality control.

Damaged in Transit (Before Opening)

If your order arrives damaged, do not open the product. Email us within 48 hours of delivery with:

  • Your order number

  • Photos of the shipping box (all sides), shipping label, inner packaging, and the unopened product showing the damage

Send to brynn@pastureandpetal.com. Once verified, we’ll send a replacement or store credit. Opened items are not eligible for damage claims.

Heat/Texture Note: Tallow items may soften or look “mottled” in warm weather. This is normal—not damage. Place products in a cool area or briefly refrigerate to re-solidify.

Returns (Unopened Items Only)

  • Window: Contact us within 14 days of delivery for a return authorization.

  • Condition: Must be unopened, unused, and in original packaging.

  • Fees: Return shipping is your responsibility.

  • Refund Method: Refunds are issued to the original payment method minus shipping once the return is received and inspected.

We reserve the right to refuse returns that arrive opened, used, or not in resaleable condition.

Non-Returnable / Final Sale

  • Opened or used skincare

  • Gift cards, digital products, samples

  • Limited releases, seasonal items, and sale/discounted items

  • Items marked “final sale” on the product page

Wrong Item / Missing Item

Email brynn@pastureandpetal within 7 days of delivery with photos and your order number. If we shipped the wrong item, we’ll cover return and replacement shipping.

Lost / Stolen Packages

If tracking shows Delivered but you can’t locate the package, check with household members/neighbors and your local carrier first. If still missing after 3 business days, contact us. We’ll help file a claim; replacements/credits are handled case-by-case.

Exchanges

We don’t process direct exchanges. Please place a new order and request a return for unopened items per the policy above.

Order Changes & Cancellations

We can attempt to modify or cancel an order within 1 hour of placement. Once processing begins or a label is created, we’re unable to make changes.